Frequently asked questions
Clear answers, calmly given. Can't find yours? Ask our AI assistant or call us.
How do I book my first appointment?＋
Use the Book button anywhere on the site for a two-minute request — choose in-person or video, a time, and your contact details. Our team confirms by phone or WhatsApp. You can also call +91 97693 27322.
What does a consultation cost?＋
We believe in transparent pricing. We'll confirm the exact amount before your visit — no surprises. Please call the clinic for current consultation fees.
Do you offer video consultations?＋
Yes. Secure video teleconsults are available for follow-ups and many new consults, with pre-visit forms and a visit summary delivered to your portal.
I live outside Mumbai / abroad — can you still help?＋
Absolutely. We have dedicated pathways for outstation and international patients, including video consults, home sample collection where available, and portal-based messaging and results.
What makes VG Advantage different?＋
Everything is under one roof and on one plan: specialist medicine, nutrition, exercise prescription, foot and eye care, pharmacy and laboratory — all coordinated through the VG App and your portal.
How does the patient portal work?＋
After your first visit you get secure access to your dashboard: lab results explained in plain language, medications and one-tap refills, appointments and video visits, secure messaging, and your care plan.
Are my data and privacy protected?＋
Yes. Your health data is encrypted, access is tightly controlled with row-level security and full audit logging, and you control your consent. We follow applicable data-protection law.
Do you have care pathways for seniors, children or pregnancy?＋
Yes — including care designed for seniors and children, and dedicated support for gestational diabetes with closer monitoring. Please contact the clinic to discuss what suits you.
Can I manage a family member's care?＋
Yes. The portal supports consented family access, so you can help manage an elderly parent's or a child's care from your own account.
Is the AI assistant a replacement for my doctor?＋
No. Our AI helps you navigate, understand results and find the next step — but it never diagnoses or changes treatment. A clinician is always in the loop, and urgent issues are routed to human care.
Still have a question?
We're here to help — warmly and without rush.